Wrinkling: The risks of placing our rugs on wall to wall carpet
Whenever an area rug is placed between a soft surface, such as wall to wall carpet, and a hard or heavy object, such as a coffee table or couch, wrinkling inevitably occurs. In most cases the area rug will wrinkle from one or both edges towards the center eventually forming permanent creases or "wrinkles". This is not a defect and will not be replaced. This is a law of physics and not something we can prevent.
Wrinkling: The risks of placing our rugs on wall to wall carpet cont.
We do not recommend the placement of an area rug on top of wall to wall carpeting. However, if you decide to do so, there are rug to rug pads which can minimize the wrinkle effect in some cases, but it is almost impossible to prevent entirely.
For the first several months, a new area rug will experience some shedding of fiber. You might vacuum the carpet and notice the entire bag filled with this fiber. This should cause no concern as it is a normal occurrence and is to be expected. Loose fibers, which are not held tightly by the yarn, are being removed. The amount of fiber removed will decrease with each vacuuming and finally be very minimal. Shedding will be especially noticeable in the areas of highest traffic. This is normal and is not a manufacturing defect.
All dyestuffs used by Creative Accents are of the highest quality. However, no area rug is fade proof. Depending on the amount of exposure to sunlight, all colors will fade. In addition to sunlight, gasses in the air will cause colors to fade. We call this ozone fading, and it is especially noticeable to our friends in Hawaii and Florida. Ozone fading is not something we can control; it is inevitable and is not a manufacturing defect.
Shading or Watermarking
Shading or watermarking occurs in almost all cut pile area rugs. This is caused by a slight directional change in the pile and causes the light to reflect differently on the surface. This effect is similar to that of velvet fabrics. Shading or watermarking is an inherent characteristic of all cut pile carpets and is not a manufacturing defect.
Sprouting occurs when small tufts of loose yarn pop up or extend above the surface of the pile. The first thing to do is make sure the beater bar of your vacuum cleaner is not set too low. If you notice a loose loop or part of a loop pile or detail sticking above the surface of the pile, Do not yank it! Some of the loops will work loose. This is normal and not a defect. Simply cut the loop level with the surface of the pile.
Indentations develop when furniture sits on a carpet for a long period of time. In most cases they can be taken out by rubbing over the depressed area with the edge of a coin or gently moistening the area with steam from a steam iron and then brushing the affected area.
Hand made rugs, normal irregularities
Creative Accents Area Rugs are made by hand, one at a time. As such, no two products will ever be exactly identical. Slight variations are an inherent characteristic of hand made products and reflect the quality of craftsmanship, not defects.
Dye Lot Variation
We operate our own dye plant and adhere to strict standards of color matching in our lab. Although we maintain close tolerances to our standard colors, slight variances from dye lot to dye lot will occur and are nearly impossible to eliminate. Normal variances are to be expected and will not be considered a manufacturing defect.